What our clients say about our services


Thank you to all of our clients who have instructed us in various legal matters and for your valued input and suggestions for the improvement of our service to you.

“A big thank you for sorting out the will and POA with such patience.”


“Excellent throughout. Thank you for your kind help and explanations.”

Mrs P M C

“Thank you for your efforts and professionalism during this difficult time for me personally.”


“Johanna was extremely helpful.”

Mr & Mrs MGJ

“I should like to place on record my thanks for the way you have handled the whole sale process. I have found you to be professional, efficient and courteous at all times. It was a pleasure working with you. It is really refreshing to work with a professional in whom one can have complete confidence. I do not know if I will require another conveyancing solicitor in the future, but if I do, I will certainly come to you, and would recommend you to anyone who asks.”


“May I say that it has been an absolute pleasure meeting you and I would like to say thank you for being very caring and understanding during this time.”


“Dear Robert,
Thank you both for seeing me and conducting our meeting with understanding, kindness, sympathy and above all else, sheer professionalism.”


“Wonderful, all done and our brand is now registered! Thank you so much for your help. We do, from time to time, get contracts and other legal matters that we need help with. Would like to refer this business to you.”


“Thorough, understanding and highly informative throughout the whole process.”


“Thank you for all your help and support when moving.”


“I cannot express enough how appreciative I am for all your help in this matter and the rate you gave for the conference calls and follow up emails.”


“Knowledgeable, helpful and quite thorough on completion.”

Mr & Mrs AJS

“Just a note to say how grateful we are. You have been fantastic and we feel you have really moved
things on for us.”


“I recently visited Cartmell & Co to have my Will organised. What a great team and a great service.”


“Brilliant service. I wouldn’t change a thing. Thank you.”


“I was very happy with your service. I do wish to praise your reception team, also very welcoming. Great team! Will be in touch if I need your services for the future.”


“Our grateful thanks – very thorough and helpful and a pleasure to meet.”


Your service and kindness was very much appreciated by the family and we would certainly consider yourself and Cartmell & Co for any other legal requirements we may have in the future.”


“Robert Cartmell was really patient, answering all my questions thoroughly. A first-rate service, thank you.”


Thank you for your excellent service.”


“Very helpful during the whole process and very clear explanations.”


“All staff were very welcoming and friendly.”


“I really appreciate all the support your firm has given me over this very stressful period.”


“Thanks for all your help with our move. Much appreciated and a great service.”


“I just wanted to say a big thank you. I am very happy with the outcome and to have a clean break is a massive weight lifted off my shoulders. I can’t thank you enough.”


“Many thanks for all your help. It is such a difficult time, but you and your firm have been so helpful, clear and kind.”


“We support the MS Centre and last month we attended one of their charity events. We told the people at our table about the good work you have done for us with our wills. Thank you for supporting the MS Centre!”


Can’t fault your service, thank you.”


Many thanks for all your help in completing our move, and I’m pleased to report that we are loving it.”


“Thank you Lorraine, 
I will definitely be recommending you to any friends and family. You were an absolute pleasure to deal with. Many thanks.” 


“Excellent service throughout.”

Mr & Mrs T

“Competent, efficient and helpful.”


“Sadie, Thank you for your help, patience and understanding.”


“Sadie, Thank you for your time and for your empathy and understanding.”


“Dear Sadie,
Thank you for meeting with me last week following which I felt reassured that my case will continue to be handled well.”


Thanks for going out of your way on this one. You are the best.”


“Brilliant, thank you for your quick response and for your help and advice during the final stages of our purchase, you have been extremely helpful.”


“Thank you very much for your email and for keeping me up to speed. I really appreciated how helpful you were when I came in.”


“It has been a pleasure working with you and other colleagues at Cartmell & Co.”


“We would not hesitate in recommending you to friends and family.”


I would like to take this opportunity of thanking you for the time you gave to ensure that the LLP Agreement was concluded in time. I appreciated your kindness in explaining some details with me, and your patience as we clarified certain points.”


“Many thanks for all your work – greatly appreciated.”


Many thanks for the copy note. You are clearly doing a great job for us!”


“Thank you for your kind and efficient attention.”


“Thank you for your efficient communication and considerate management of this matter.”


“I very much appreciate the time that you took to explain the liabilities that I would potentially be agreeing to. I would also like to say how professionally you personally and your firm have handled my enquiries.”


“I am delighted that the matter has completed.  I just wanted to let you know how impressed I was with your colleague who was efficient polite and charming to deal with in your absence.”


“Excellent work. 19 days from sale agreed to completion including 6 weekend days! Thanks for this one, it’s a good news story to tell any clients who are looking for a solicitor to deal with a speedy transaction.  Thanks again, very impressed.”


“Amazing, thanks for all your help!”


“Great throughout the process for both properties. You should be very comfortable in making recommendations going forward.”


“Very informative and a great job explaining the process – thank you.”

Mr E & Miss R

“Thank you so much for all of your help. You’ve been a star.”


“The lawyer and the receptionist on the telephone were both polite, prompt and very helpful.”


“I cannot thank your firm enough for everything you have done.”


Thanks, that’s excellent news and we really appreciate you turning a very onerous lease into a favourable one for us which is very much appreciated.”


“Please may we place on record our deep appreciation of the considerate, friendly and professional manner in which you have patiently cared for our needs.”


Our buyers said they were extremely impressed with the services provided from Cartmell Solicitors on their purchase. They said it was so much better than when using another local solicitor on their sale through us.

I am happy to recommend the services of Cartmell Solicitors in the future, as it is refreshing to get a solicitor who wants to work with the agent to get the property through to exchange and completion. Keep up the good work!


I particularly liked Robert’s approach to our instruction and felt matters were sorted in a timely and professional manner.


Thank you Hannah for updating me on the LPAs and I note you have all my documents from my former Solicitors. I would like to take this opportunity of thanking you and Robert for looking after me.


Thanks, Rob. Great to have you in our corner.


Thanks for seeing me yesterday. I would like to take this opportunity to thank you for helping me through what has been a very difficult 18 months. Thanks for all your support.


“Can I take this opportunity to thank you all for your support during what has been a distressing time.”


Rob, thank you, as ever, for your generosity with your time and advice which has been such a great support through difficult times.


Rob, thank you for your help, advice and explanations yesterday. You certainly gave me plenty to think about, but best of all made me feel very much more satisfied with my finances and present state of play! It was good meeting you.


Thank you so much for all the work you have put into the Will Aid 2015 campaign. We are currently showing £7250 in donations against Cartmell & Co which is a fantastic effort and makes Cartmell & Co one the top donating firms nationwide!

Your effort will make a real and tangible difference to the work of the nine Will Aid charities.”

Will Aid

Thank you your email, and for the excellent news it contained. Many thanks to you for your efforts and advice in achieving this outcome.”


Thanks for the EXCELLENT service and will get back to you shortly with all the signed paperwork.


Rob, thanks for all your help regarding the matter at such short notice.”


“Many  thanks  for  your  letter  and  your  excellent  analysis  of  the  situation.”


It was a pleasure to meet you this week and we felt very comfortable discussing our wills with you.”


“Very courteous, helpful, supportive.”


“I just wanted to THANK YOU very much for all your excellent work on the conveyancing. I was most grateful to have somebody so knowledgeable and effective at the legal end and it was lovely to receive quick answers to all my questions. I will be sure to use you again and to recommend you for future conveyancing work.”


“Thank you for all you did … You’ve been brilliant.”


“Can we say a big thank you for all your hard work in our relocation. Your efficiency and professionalism has helped so much in making this move go smoothly.”


“Extremely empathetic and clear.”


“Thank you for the attendance note. We are getting great feedback from our clients who have used the appts in the bureau, so many thanks for all that you are doing.”

Chilterns CAB

“Thank you for this confirmation and for your efficiency. We are pleased with the service and are already recommending Cartmells.”


“Very pleased to say recommendations led us to an exceptional professional conveyancing lawyer – incredibly efficient throughout, who managed to get our sale through in only 6 weeks.”

“Thank you so much for phoning me back so quickly. The IFA commented that you were so helpful and I found it pleasantly surprising to be able to talk to a solicitor who was so helpful.”


“It would be difficult to improve upon the service that I received.”


“We’d like to take this opportunity to thank you for your help and calming our concerns – it was really appreciated. We will certainly contact you in future should the need arise.”


“A very good and friendly service.”


“Thank you very much for your kindness and legal advice over the past few weeks. So pleased I found you and so local.”


“Thank you for the speed with which you have been managing my legal requirements.”


“The service was excellent from first contact to completion!”


“Good to work with you again.”


“Thank you for your good work ‘Property Team’.”


“So kind and helpful, many thanks. ”

Mrs H

“Many thanks for your speedy and professional service in completing the probate.”


“We are very grateful for the efficient and understanding manner in which you have handled everything including us to date – and that you will continue to be of assistance to us.”


“Thank you so much for making the process of documenting our wills and LPAs etc. such an easy and painless task – you really have given us outstanding professional service.”


“Smooth, enjoyable experience.”


“Many thanks for your assistance throughout our purchase. It has been a pleasure dealing with you.”


“Many thanks for your valued help and support.”


“Church Will Month – 2015 – On behalf of the church I express once again my very grateful thanks to you Jo and to your colleagues for this kind service.”

“Many thanks for your helpful advice, a pleasure to do business with you.”


“I would like to take this opportunity to thank you for your valued help and expertise that you have given us.”


“My wife and I would like to thank you for your detailed guidance through the various areas of our Wills. We feel very much more secure knowing that we can call on you should the need arise.”


“Thank you for all the work you’ve put in and things have moved along at a significantly better pace with you at the helm. Thank you again for pressing forward in so positive a fashion.”


“Thank you for looking after me so well.”


“Many thanks, I very much appreciate the way you dealt with my ‘on spec’ visit this morning and your quick follow up by email.”


“Your service needs no improvement – perfect. Many thanks for dealing so promptly with my requirements. This has given me peace of mind at last.”


“I just wanted to thank you for the excellent help and advice you have given me. I understand my will better and feel it is now completed properly.”

“Many thanks for helping me in getting the will and trust set up and making the process so simple and easy, just wanted to thank you for the excellent help and advice you have given me.”

“Many thanks for dealing with the sale of my late Mother’s property, please pass on my thanks to the team.”

“Everyone was very helpful.”


“Thank you for helping sort our family’s affairs Rob with speed and sensitivity. We’re very grateful for your assistance.”

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